ORDERS TRACKING & CHANGES
How do I track my order?
Once your order leaves our warehouse, we will send you an email with your tracking information. You will then be able to track the order as it makes its way to you. Please note that your tracking information will only be activated once your order has
Where can I find my order number?
Your order number can be found on your order confirmation email as well as in your Order History when logged into your PEdALED Account.
Do I have to pay customs costs when receiving an order?
Our warehouse is based in Italy, but PEdALED covers the customs costs when orders cross EU borders. This means there are no hidden fees when making a purchase or receiving an order.
Can I cancel or change my order after placing it?
Unfortunately, we are unable to cancel or adjust your order once it has been placed. Should you wish to make a change, it would require placing a new order. In this instance, the available two options are as follows:. -refuse the order upon its deliv
I need to change my shipping and billing addresses; how can I do this?
Shipping Address: For security reasons, we are unable to make changes to your shipping address. Once your order is dispatched from our warehouse, you will receive an email with your tracking information. You can then contact the relevant carrier to p
I have not received a confirmation email, was my order successful? How do I know if my order is processed?
Once you have successfully placed an order, you will receive a confirmation screen with an order number, followed by a confirmation email to the email address you have provided in the checkout section of our website. If you do not receive the confirm